هذه الشروط اتفاق بينك وبين سهّلها. بإنشائك حساباً أو استعمالك التطبيق أو إدارة متجرك الإلكتروني، فأنت توافق عليها وعلى سياسة الخصوصية. وإذا كنت تستعمل الخدمة باسم شركة أو متجر، فأنت تؤكّد أنّك مخوّل بالموافقة عنه.
Terms of Service (English)
Last updated: 1 October 2026
This is the English version of the Shlhaa terms of use. It sets out the same terms as the Arabic text above; if the two ever conflict, the Arabic text prevails.
1. Acceptance of Terms
These Terms are an agreement between you and Shlhaa (سهّلها, also written “Sahelha”; “we”, “us”). By creating an account, using the Shlhaa app, or managing your online store with Shlhaa (“the Service”), you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use the Service.
If you use the Service on behalf of a company or store, you confirm that you are authorized to accept these Terms on its behalf.
These Terms apply to merchants (store owners) and the staff they invite. Customers whose orders are processed through the system are not parties to these Terms; how we handle their data is described in the Privacy Policy.
2. Description of Service
Shlhaa is an order management and online selling platform for merchants in Iraq. It automates order processing across social media platforms (WhatsApp, Instagram, Facebook Messenger), TikTok lead ads, Shopify, and the merchant’s own online store. The Service:
- Automatically captures order confirmation and cancellation messages from conversations, and orders from TikTok lead forms and Shopify.
- Extracts order data (name, phone, address, product, price) using artificial intelligence.
- Records orders in a centralized management system.
- Provides an online store with its own link or the merchant’s own domain, where customers complete their orders on a checkout page.
- Sends orders to approved delivery companies, prints shipping labels, and tracks shipments.
- Sends real-time notifications to merchants.
- Provides advertising performance analytics from connected ad accounts, and measures the merchant’s own ads.
- Provides sales and visit statistics, and accounts for the merchant’s staff.
Available features depend on your plan, and we may add, change, or discontinue features over time.
3. Your Account
- You must be at least 18 years old.
- Provide accurate and truthful information during registration and keep it up to date, especially your phone number, because your login code is sent to it on WhatsApp.
- Protect your account login credentials and keep your password confidential; you are responsible for everything that happens in your account.
- If you invite staff, you decide their permissions and you are responsible for what they do in your store.
- Tell us immediately if you suspect that someone has accessed your account.
4. User Responsibilities
You are the seller, and Shlhaa is a tool you use in your business; we are not a party to the sale between you and your customer. As a user of the Service (merchant), you are responsible for:
- Your products: that they are lawful, that their descriptions, photos, and prices are accurate, and that you have the right to sell them and to use their photos.
- Your customers and their data: collecting and using it lawfully and only to fulfil their orders, obtaining customer consent for sharing their data for delivery purposes, and respecting their requests about their data. We recommend writing your store policies (privacy, returns, and delivery) in the Store screen (المتجر); they appear in your store and on the checkout page.
- Reviewing orders: ensuring the accuracy of order data sent through conversations. Automated extraction from messages and forms may not be accurate every time, so check the product, price, and address before sending an order to a delivery company.
- Your messages to customers: complying with the policies of Meta, WhatsApp, and TikTok, and not sending spam or misleading messages.
- Delivery and cash amounts: your relationship with the delivery company is direct, and cash collected on delivery is settled between you and the company. We pass data between you and do not collect your order amounts.
- Laws and licences: complying with applicable advertising and commerce regulations, and the taxes and licences your business requires.
Order messages to your customers: By using Shlhaa, you authorize us to send order status and tracking messages to your customers on WhatsApp on your behalf, from Shlhaa’s official number and in your store’s name, in the same way e-commerce platforms send order notifications to a store’s customers. These messages are on by default, and you can turn them off or on at any time in Settings → Order Tracking (الإعدادات ← تتبع الطلبات). You are responsible for having the right to contact the customers these messages are sent to.
5. Acceptable Use
You may not use Shlhaa for illegal purposes or in violation of Meta policies, including:
- Selling anything prohibited by Iraqi law, such as weapons, drugs, or counterfeit or stolen goods.
- Fraud, misleading customers, or impersonating a person or a brand.
- Sending spam, or collecting people’s data without their knowledge.
- Anything that harms other merchants or the operation of the platform.
- Circumventing plan limits or the terms of the free trial.
If you break these rules, we may suspend your account or some of its features, and we may report it to the competent authorities when necessary.
7. Third-Party Services
Shlhaa relies on services we do not own: Meta, TikTok, Shopify, delivery companies, Wayl, Google, and others, and your use of them is also subject to their terms. These parties may change, suspend, or restrict their services or your account with them, and we are not responsible for their decisions or failures, such as Meta suspending your Page or a delivery company delaying a shipment. We work to keep our connections with them working.
8. Plans and Payments
- Subscriptions are per store.
- The free plan is permanent and has a monthly limit on the number of orders received automatically from the platforms. Online store orders do not count toward this limit.
- A paid plan lasts 30 days from the payment date. The prices and limits shown in the app at the time of payment apply, and any price change applies to later payments.
- Payment is made through Wayl. We never charge you automatically: you renew by making a new payment, and we remind you before your plan ends.
- If your plan ends without renewal, your store returns to the free plan and its limits; some paid features may remain for a short grace period.
- When you reach your plan’s limit, automation of new orders from the platforms may stop until the next cycle or an upgrade.
- Delivery fees are paid to the delivery company at its rates and are not part of your subscription.
- Refunds: if a plan does not provide the features it lists and you show this, we refund that cycle’s subscription in full, without any deduction. Request it from in-app support or support WhatsApp at any time during that subscription period; after the period ends, its amount is not refunded. Other than this, subscription payments are not refundable after activation.
9. Domains
- Buying a domain or transferring one to us is available on a paid plan.
- We register the domain with an accredited registrar in Shlhaa’s name, not yours, to protect your privacy in the public WHOIS record, and we record in our systems that you hold the right to use it.
- You can request the transfer code in the app to move the domain to another registrar.
- Each domain has an expiry date shown in the app. 30 days before it expires, we add the renewal fee to your invoice and remind you 30, 14, and 7 days and 1 day before; you renew by paying the invoice in the app, and we never charge you automatically. If it is not renewed before it expires, there is a limited period to renew it, after which the domain may become available to others.
- Domain registration and renewal fees are not refundable once the registration or renewal is complete.
10. Content and Intellectual Property
- The products, photos, text, and logo you upload remain yours. You give us permission to use them as needed to provide the Service: storing them, showing them publicly in your store, creating copies in different sizes, and sending them to the parties that need them to fulfil your orders.
- All intellectual property rights related to Shlhaa, including the app, the platform and its source code, the design system that stores are built on, and the Shlhaa name, trademark, and logo, are owned by Shlhaa. You may use them while your account is active and under these Terms, without any transfer of ownership to you.
- Your store theme: you may customize it and use it for your store, and export or share it in the way the app allows, while ownership of the platform’s code and design system stays with us.
- Except as the app allows, no part of the Service may be copied, reproduced, or distributed without our prior written permission.
- If you send us a suggestion to improve the Service, we may use it without any obligation to you.
11. Privacy
Our Privacy Policy explains what we collect and how we use and protect it, and it is part of these Terms. We process your customers’ data on your behalf and only to provide the Service.
12. Service Availability
We work to keep the Service available and working correctly, but we do not guarantee that it will run without interruption or errors; it may stop for maintenance or because of a fault on our side or at a provider. We keep backups to restore the Service; even so, we recommend that you follow up on your important orders and do not rely on a single copy of your data.
13. Limitation of Liability
The Service is provided “as is” and “as available”. We make our best efforts to ensure accuracy and reliability, but we do not guarantee:
- Uninterrupted or error-free operation at all times.
- 100% accuracy in data extraction in all cases.
- Continuous availability of third-party services (Meta, TikTok, Shopify, delivery companies).
We are not liable for indirect losses, such as lost profit, a lost sale, or harm to reputation. We are not responsible for your products or your dealings with your customers, for the acts of delivery companies and other platforms, or for an order that was sent without review and contained an error. In all cases, our total liability to you will not exceed the total amount you paid us in the three months before the claim.
Nothing in this section removes any right that cannot be waived under Iraqi law.
14. Indemnity
If anyone makes a claim against us because of your products, your dealings with your customers, or your breach of these Terms or the law, you are responsible for that claim and its consequences.
15. Termination
- You may stop using the Service and delete your account at any time in the app (see the Data Deletion Instructions), or by messaging us from your registered phone number.
- We may suspend or terminate your access, or part of it, if you violate these Terms or Meta’s policies, use the Service in a way that harms others or us, or if an official authority requires it. We will tell you the reason when possible, and give you a chance to correct a violation that can be corrected.
- Upon termination, your stored data is deleted as described in the Privacy Policy, and the remaining days of your plan are not refunded except under the refund policy in Plans and Payments.
16. Modifications
We may modify these Terms. We will post the new version on this page with its date, and notify you in the app of material changes. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms; if you do not agree, you can delete your account.
17. Governing Law
These Terms are governed by the laws in force in the Republic of Iraq. We will first try to resolve any dispute amicably through support; if that is not possible, disputes shall be referred to the competent courts in Iraq.
18. General
- These Terms, together with the Privacy Policy, are the entire agreement between us regarding the Service.
- If any provision is held invalid, the rest remain in effect.
- A delay in enforcing a right does not mean we waive it.
- The Arabic text prevails.